CallTalker

Deliver personal support.
Embedded into a fully customizable issue tracking ticketing system.
Enabling service teams to resolve issues faster, measure and improve support operations and deliver better customer experiences across channels.

Support your customers with call center software

What is call center software?
Call center software (or contact center software) is designed to help customer reach businesses for customer service.
Designed mostly for instant messaging platforms, call center software increasingly allows for customers to communicate with call center customer service across multiple channels, including WhatsApp, Facebook messaging, Telegram and even text messages.
CallTalker is call center software embedded in the edgewall TRAC enhanced wiki and Support ticketing system, allowing service teams to provide more personal, productive support within an omnichannel customer journey.
If your team is considering contact center solutions or call center solutions, CallTalker helps growing service teams resolve issues faster, measure and improve support operations and deliver better customer experiences across channels.

LIVE DEMO

Feel free to take our customer support toolset for a spin and then get in contact with us to finalize and start the implementation process for your own custom solution

Will we be able to afford it?

Yes, we cater from small businesses to large scale enterprises.

Per message cost (platform fee)
ChannelUsage pmCost
Whatsapp Business API<50k$0.01 (approx R0.15) per message
>50k$0.007 (approx R0.10) per message
Whatsapp Business API*
Template messages
unlimited$0.0343 (approx R0.48) per message
TelegramunlimitedR0.05 per message
Facebook MessengerunlimitedR0.05 per message
* Minimum usage for this channel is 5k messages per month.

Onboarding / Setup
ChannelTimescalesCost
Whatsapp Business API
(approval from Whatsapp)
10-15 business days$350** (approx R4950)
Telegram2-5 business daysR250pm
Facebook Messenger
(approval from Facebook)
per caseR250pm**
Ticket system2-5 business dayscontact us
** Fees only payable on business case approval from Whatsapp/Facebook

Contact CallTalker

Feel free to email us at [email protected]